Return and Refund Policy

Thank you for shopping with Zhejiang Yueran Household Products Co., Ltd. We are committed to providing high-quality products and a satisfying shopping experience. This official return and refund policy applies to all orders placed on our website.

1. Return & Refund Eligibility

Customers may request a return or refund within 30 calendar days from the date of delivery.

All returned items must be unused, undamaged, and kept in original packaging with complete accessories.

Clearance items, customized and personalized products are non-refundable and non-exchangeable.

2. Damaged, Defective or Incorrect Items

If you receive damaged, defective or incorrect items, please contact our customer support within 48 hours after delivery.

We will offer free replacement, full refund or partial refund at no additional cost. All return shipping fees will be covered by us for quality and shipping errors.

3. Order Cancellation

Unshipped orders can be cancelled freely. Full refund will be processed within 1–3 business days once the cancellation request is confirmed.

4. Refund Process

Please contact our support team with your order number and related photos to submit a request.

We will inspect returned goods after receiving the package and arrange the refund in a timely manner.

5. Refund Processing Time

Approved refunds will be credited to your original payment method within 5–10 business days.

The actual arrival time may vary depending on your payment platform’s processing schedule.

6. Return Shipping Fee

Quality issues, defective items or shipping mistakes: We cover all return shipping fees.
Voluntary return requested by customers: The buyer is responsible for return shipping costs.