Privacy policy

Effective Date: April 28, 2026

Last Updated: April 28, 2026

Thank you for choosing Zhejiang Yueran Household Products Co., Ltd. ("we", "us", or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, place an order, or interact with our services. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information to provide and improve our products and services.

1.1 Personal Identification Information

Full name, email address, phone number, mailing and shipping address including country, city and zip code, billing address if different from shipping address.

1.2 Payment Information

Payment method details including credit or debit card numbers and PayPal account information. We do not store full credit card details on our servers. All payment processing is handled by secure third-party payment providers.

1.3 Order Information

Order number, product details, order date and amount, shipping preferences and tracking information.

1.4 Technical and Usage Data

IP address, browser type and version, operating system, device information, website usage patterns, pages visited, time spent on site, links clicked and referral source.

1.5 Communication Data

Records of your communications with our customer support team, including emails, chat logs and service notes.

2. How We Use Your Information

We process your data to fulfill our service obligations and operate legally.

Process and deliver orders, arrange shipping and send order updates.
Respond to customer inquiries, resolve issues and provide after-sales support.
Complete secure payment processing, prevent fraud and arrange refunds.
Maintain basic order records and service management.
Send product updates and promotional content only with your consent.
Analyze website operation to optimize user experience.
Comply with local laws, tax requirements and regulatory obligations.

3. Data Sharing and Disclosure

We will never sell your personal information. Data is only shared in limited scenarios:

3.1 Authorized Service Providers

We may share necessary data with trusted third parties, including payment processors, logistics carriers, website technical support and cloud service providers. All partners are required to sign confidentiality agreements and protect user data.

3.2 Legal Compliance

We may disclose information when required by laws, regulations or official legal procedures to protect our legitimate rights and property safety.

3.3 Business Transfer

In case of company merger, acquisition or business adjustment, user data may be transferred as part of business assets with continuous privacy protection.

3.4 With Your Consent

Any additional data sharing will only be carried out with your clear authorization.

4. Data Security

We adopt industry-standard protection measures to safeguard your personal data.

All website data transmission uses SSL encrypted connection.

We conduct regular security checks and system maintenance.

Only authorized staff can access order and personal information.

User data is stored in a secure and encrypted environment.

While we take comprehensive protection measures, no online transmission method can guarantee 100% security.

5. Cookies and Tracking Technologies

We use cookies to optimize browsing experience and website functions.

Necessary Cookies: Ensure normal operation of shopping cart, page access and order functions.
Performance Cookies: Collect anonymous data to analyze website traffic and usage.
Functionality Cookies: Remember your browsing preferences and regional settings.
Advertising Cookies: Deliver relevant product recommendations and marketing content.

You can disable or clear cookies through your browser settings at any time.

6. User Rights

You have the right to access, correct, restrict or request deletion of your personal data.

You may withdraw marketing consent at any time.

If you need to submit a data rights request, please contact our customer service team directly.

We will respond to all valid requests within 30 calendar days.

7. Children's Privacy

Our website is oriented to adult consumers. We do not intentionally collect information from users under 16 years old. If you find we have obtained minor information by mistake, please contact us immediately for deletion.

8. Data Retention

We only keep your personal information for a reasonable period to complete order delivery, after-sales service and legal compliance requirements. Unnecessary user data will be regularly cleaned and processed securely.

9. Policy Updates

We reserve the right to update this Privacy Policy. The latest version will be posted on our website with an updated date. Continued use of the website means you accept the revised policy.