Terms of Service

Effective Date: April 28, 2026

Last Updated: April 28, 2026

Welcome to the website of Zhejiang Yueran Household Products Co., Ltd. ("we", "us", "our"). These Terms of Service govern your access and use of our website, all products, services, and online ordering functions. By browsing our website, placing orders, or using our services, you agree to be bound by these terms and all related policies, including our Shipping Policy, Refund Policy, and Privacy Policy.

1. General Agreement

This website is operated by Zhejiang Yueran Household Products Co., Ltd. All services are intended for personal and non-commercial use. You confirm that you are at least 18 years of age or have the consent of a legal guardian to place orders. You agree to use our website in compliance with local laws, international trade regulations, and online conduct standards.

2. Product Information

We strive to ensure that all product descriptions, images, sizes, and specifications on our website are accurate. Minor color differences caused by display devices, shooting light, or manual measurement are not deemed quality defects. We reserve the right to update product styles, materials, and parameters without prior notice.

3. Order & Payment Terms

When you place an order, you agree to provide true, accurate, and complete shipping and contact information. All orders are subject to order verification and inventory confirmation. Full payment must be completed before order processing and shipment. We support secure third-party payment methods, and all transaction data is protected by encryption technology. Any fraudulent payment behavior will result in order cancellation and related legal consequences.

4. Order Processing & Shipping

All goods are shipped directly from China in accordance with our official Shipping Policy. The daily order cutoff time is 12:00 PM (GMT-08:00) Pacific Standard Time. We provide free shipping for all orders, and we take full responsibility for all import duties, taxes, and customs fees. Delivery time is estimated based on global regions, and slight delays due to objective logistics factors are acceptable.

5. Return & Refund Rules

All return, exchange, and refund matters shall be implemented in accordance with our official Refund Policy. We strictly distinguish between quality problems and customer voluntary returns. We will provide reasonable solutions for damaged, defective, or incorrect items caused by our side. We reserve the right to reject unreasonable, malicious, or non-compliant return requests.

6. Intellectual Property

All content on this website, including text, pictures, logos, graphics, and design works, belongs to our company. No user may copy, reproduce, modify, distribute, or use our intellectual property content for commercial purposes without written authorization. Unauthorized infringement will be held legally responsible.

7. Prohibited Conduct

You shall not use our website to engage in illegal, malicious, or improper behaviors, including but not limited to fraud, malicious ordering, information tampering, spam sending, and system attack behaviors. Any violation of these terms will result in account restriction, order cancellation, and permanent service prohibition.

8. Limitation of Liability

We guarantee the quality of our household products and standard after-sales service. We shall not be liable for indirect losses including personal improper use damage, accidental loss, or indirect economic losses. We are not responsible for service interruptions caused by force majeure, such as natural disasters, customs control, and international logistics emergencies.

9. Policy Modification

We reserve the right to revise these Terms of Service at any time. The updated terms will be published on the website with the latest effective date. Your continued use of the website after updates means you accept the revised terms.