Shipping policy

Thank you for shopping with Zhejiang Yueran Household Products Co., Ltd. We provide official cross-border shipping services with transparent and customer-friendly shipping rules.

Our daily order processing cutoff time is 12:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles, USA). Orders submitted before 12:00 PM PST will be arranged for processing on the same working day. Orders placed after the cutoff time will be processed on the next working day. Weekends and statutory holidays are not included in working days.

Free shipping is available for all orders with no minimum order value. No shipping fee, handling fee or hidden delivery charges will be added at checkout.

All shipments are delivered with zero extra customs cost for customers. You will not be responsible for any import duties, sales taxes, customs fees or brokerage fees. We take full responsibility for customs clearance and related charges, ensuring no additional payment upon delivery.

All goods are shipped directly from China. Normal processing time: 1–3 business days after payment confirmation (excluding weekends and holidays).

United States & Canada (North America): 10–20 business days Europe, Australia: 15–25 business days Other global regions: 18–30 business days

Delivery delays may occasionally occur due to customs inspection, weather or international logistics fluctuations, which are beyond our control.

After shipment, we will send a unique tracking number to your email. You can check the logistics status online in real time.

Company Name: Zhejiang Yueran Household Products Co., Ltd. Full Address: 1st Floor, Building 2, No.9 Jinxing Road, Jinan Street, Zhuji City, Zhejiang Province, China, 311800 Contact Phone: +86 13996945275

Email: support@heoffr.us